Shipping policy

Thank you for shopping with NovaSouq Store! We deliver orders across the United Arab Emirates. Orders are processed within 1–3 business days after payment confirmation, while orders placed on weekends or public holidays are processed on the next business day. Estimated delivery time within the UAE is 3–7 business days. Shipping charges, if applicable, will be shown at checkout before payment. Once your order is shipped, tracking details will be sent by email or SMS where available.

Please ensure that your shipping address and contact details are correct, as we are not responsible for delays caused by incorrect or incomplete information. Delivery times may vary due to courier delays, weather, customs, public holidays, or high order volumes. If your package arrives damaged or appears lost, please contact us within 48 hours of delivery so we can investigate and assist you. For any shipping questions, contact us at tradewithusama877@gmail.com.